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Patient Financial & Accounting


The Patient Financial Services (PFS) Department is open on week days from 6am until 4:30 pm. The department is located right inside the hospital’s front entrance. After 4:30 pm on week days, registration personnel are staffed in the Emergency Department until 8pm. 


The PFS Department is responsible for registration of inpatients and outpatients.  Registration  personnel will record demographic information regarding the patient and the person financially responsible.  Patient insurance information will be obtained and photo copies will be taken of insurance cards.  PFS personnel will file patient claims to insurance and conduct appropriate follow up to ensure that claims are paid timely and correctly.  It is important to notify the PFS Department of any changes in insurance or other information.


After insurance payment on a claim, an itemized statement will be mailed to the patient or the responsible party.  Guarantor statements are generated on the 15th of each month.  The guarantor statement will include balances for each patient in the household.  The guarantor statement will reflect payments received since the last statement.


The hospital offers a balance reduction program to qualified parties.   Balance reduction may be an option if the applicant meets income guidelines.  Applications are available at the PFS department or by contacting the Patient Accounts Manager. Copies of income tax statements and three months of employment check stubs must accompany the application.  Proof of denial from Kansas Medicaid is also required.